Terms and Conditions

Effective Date: 2026/04/30

Welcome to BeautyLink. By accessing or using our platform, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

1. About BeautyLink

BeautyLink is an online marketplace that connects beauty professionals with clients looking for beauty services. We help users discover, compare, and book services, but we are not the direct provider of those services.

2. User Accounts

To use certain features, you may need to create an account.

You agree to:

• Provide accurate and complete information
• Keep your login details secure
• Be responsible for all activity under your account

BeautyLink may suspend or remove accounts that provide false information, misuse the platform, or break these Terms.

3. Beauty Professionals

Beauty professionals are responsible for:

• Providing accurate service information
• Keeping prices and availability updated
• Delivering services professionally
• Honouring confirmed bookings
• Complying with applicable laws and regulations

4. Clients

Clients are responsible for:

• Providing accurate booking information
• Arriving on time for appointments
• Paying any agreed fees
• Treating beauty professionals respectfully
• Following cancellation policies where applicable

5. Services and Bookings

BeautyLink allows users to browse services, view professional profiles, compare pricing, read reviews, and book appointments.

All beauty services are provided by independent beauty professionals. BeautyLink does not guarantee service quality, results, availability, or the outcome of any treatment.

6. Payments and Fees

BeautyLink may charge registration fees, booking fees, match fees, subscription fees, or other service fees.

Payments may be processed through the platform or directly with the beauty professional, depending on the available booking method.

7. Cancellations and Refunds

Cancellation and refund rules may vary by beauty professional or service.

BeautyLink may assist with disputes but is not responsible for refunds, missed appointments, late arrivals, or cancellations unless required by law.

8. Reviews and Ratings

Users may leave reviews based on real experiences.

Reviews must be:

• Honest
• Accurate
• Respectful
• Based on a genuine booking or interaction

9. Prohibited Use

You may not use BeautyLink to:

• Break the law
• Provide false or misleading information
• Harass, threaten, or abuse another user
• Post offensive, harmful, or inappropriate content
• Misrepresent services, prices, qualifications, or results
• Interfere with the platform’s operation
• Attempt fraud or misuse the booking system

10. Trust and Safety

BeautyLink aims to create a safe and trusted marketplace. We may use profile reviews, ratings, verification checks, reports, and customer support processes to help maintain trust on the platform.

11. Limitation of Liability

BeautyLink is a marketplace and intermediary. To the maximum extent allowed by law, BeautyLink is not liable for:

• Poor service outcomes
• Injury, loss, damage, or dissatisfaction from a service
• Missed or cancelled appointments
• User conduct
• Payment disputes between clients and professionals
• Incorrect information provided by users

12. Account Suspension or Termination

BeautyLink may suspend, restrict, or terminate an account if a user breaks these Terms, provides false information, misuses the platform, receives repeated complaints, or acts in a way that harms BeautyLink, clients, or professionals.

13. Privacy

Your use of BeautyLink is also governed by our Privacy Policy. By using the platform, you agree that BeautyLink may collect and process personal information needed to provide the service, manage bookings, improve the platform, and communicate with users.

14. Changes to These Terms

BeautyLink may update these Terms and Conditions from time to time. Any changes will be posted on this page. Continued use of the platform after changes are posted means you accept the updated Terms.

15. Contact Us

For questions about these Terms and Conditions, contact BeautyLink:

Email: hello@beautylink.co.za
Location: Johannesburg, Gauteng, South Africa